Voice Engineer - Trader Platforms

Voice Engineer for Trading Infrastructure

The Trader Voice Engineer will provide technology leadership for developing, integrating, and supporting Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting. Focus will be on: management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.

Responsibilities:
• Management and monitoring of the Trading Voice infrastructure.
• Support the delivery of a range of Trading Voice services, which will involve assisting operation teams, monitoring, and controls.
• L2/L3 engineering and troubleshooting any Trading Voice-related issues.
• Certify new software releases and assess new features.
• Adhere to Internal Controls and Procedures.
• Ensure deadlines and SLA are met.
• Be part of the change process around production activities and review Vendor Provided SOWs.
• Liaise with external partners and vendors for support and change management.
• Ensuring appropriate escalation to management.

QUALIFICATIONS
• 5+ years’ experience in Trader Voice Engineering.

• Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)

• Deep SIP protocol and VoIP Telephony expertise.
• Experience with running software in a VDI environment.
• Experience with running VMs on ESXi and KVM environments.

• Experience with database technologies (MySQL, MS SQL), administration and query search operations.
• Understanding of CISCO telephony, MS Teams, and Skype for Business applications.
• Understanding of Private wires and Hoot Networks.