ITOM/CMDB Administrator

New York, NY
Full Time
Mid Level

ITOM/CMDB SERVICENOW ADMINISTRATOR for IT Asset Management - this is not a developer role

Preference is for this resource to work onsite and attention will be given to candidates local to NYC as one day a week is required onsite.

Seeking an experienced CMDB/ITOM professional to build/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework. Strong experience in ServiceNow is required. The ServiceNow Administrator will be responsible for mapping complex relationships between services, applications, and underlying infrastructure components.
Asset Management experience is required.

As part of ITOM, you will be integrating ServiceNow with third-party tools and data sources using APIs, web services, and OOB connectors.

  • Create and maintain custom discovery patterns to identify different types of IT assets
  • Diagnose and resolve issues related to discovery process, data mapping, Service Mapping, and CMDB accuracy.
  • Maintain the accuracy and integrity of the CMDB including working with class owners to certify data and maps.
In addition, you will be responsible for assessing/updating CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations. Creating and maintaining relationships between Configuration Items (CIs) in the CMDB, including dependencies, containment, and service relationships based on the CSDM. Maintaining a detailed CMDB data model. 
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