Level 1 Service Desk Specialist

New York, NY
Full Time
Entry Level

SERVICE DESK SPECIALIST

The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem solver with above-average customer service skills, and willing to learn. The role is on-site in NYC. Will require occasional overtime and weekend shifts, and travel to various locations within the metropolitan area.  

Will be responsible for installing, configuring, and troubleshooting Microsoft Windows, notebook computers, peripherals, tablets, and other relevant technological items, including Audio/Visual equipment. The incumbent will work closely with other members of the IT department to support end users at NYC corporate HQ and a few other locations within the NY metropolitan area.

If you are a recent grad in an IT-related discipline, with some technology internships or part-time experience, you are encouraged to apply.

Essential Duties and Responsibilities

  • Provide Tier 1 (and some Tier 2) desktop technical assistance support and analysis for incoming requests through the online service & request tracking system remotely, over the phone and/or in-person; triage, resolution/follow-up with clear documentation of progress.
  • Setup, maintain, diagnose and troubleshoot problems with Windows operating system and various software applications, file-sharing, printing, and imaging/cloning/system configurations.
  • Eventually, will be involved with creating/testing/deploying images for cloning of various hardware platforms using industry-common tools and utilities.
  • Oversee installation/configuration/troubleshooting of various printers, scanners, MFD's and other devices.
  • Overtime and weekends are occasionally required on a rotational basis. 

 

Skills, Education and Experience

  • Minimum 1 year of experience in setup, configuration, troubleshooting of desktop/notebook/mobile hardware and software (Windows).
  • Knowledge in the use and configuration of Microsoft Office for PC.
  • Some knowledge of TCP/IP networking and related services (i.e. DNS, SMTP, DHCP, etc.) Active Directory user and group concepts, management, and administration.
  • Ability to clearly communicate technical concepts to non-technical people.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
  • Ability to identify and escalate situations requiring urgent attention.
  • Able to move technological items weighing upwards of 50lbs.
  • Experience supporting a variety of Wi-Fi enabled devices.
  • Experience creating/maintaining system images for Windows.
  • Working knowledge of ServiceNow.
  • College degree strongly preferred.

 

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*