- Ensure that the enterprise voice communications network is working and reliable. Installation, maintenance, and management of all voice equipment (voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools.
- Plan and implement enterprise unified communications-based projects.
- Mentor as well as train junior engineers and technicians.
- Design and develop Cisco unified communication architectural enhancements; troubleshoot unified communication issues; create functional and technical design documentation and establish standards to correspond to engineering specifications and industry best practices.
- Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security and ongoing management, including but not limited to troubleshooting infrastructure and services counting.
- Safeguard overall technical capabilities, stability and performance.
- Provide recommendations related to the design and implementation of VoIP enhancements.
- Produce and maintain all necessary technical documentation; guarantee all work activity is accurately documented in our tracking systems.
- Monitor design, programming and application standards and ensure compliance with internal policies and procedures.
SKILLS, EDUCATION, EXPERIENCE should include: - Bachelor’s degree required.
- CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
- 6+ years working on technologies such VOIP, Call Manager, Unity and voice gateways.
- 5 + years implementing Voice solutions.
- 5 + years designing domestic call routing with on Cisco VG, CME, CUE, and CCM.
- 5+ years supporting contact center
- 5+ years of experience with Voice Cloud Technologies
- 5+ years of experience with WEBEX Video Conferencing technologies
- Solid background in network administration and architecture.
- Demonstrated experience writing voice and network security policies, standards, and procedures as well as utilizing network analysis tools to determine root cause of voice problems.
- Voice recording integration with third-party solutions.
- Low-level design details for the unified communications solutions.
- Basic LAN and WAN network routing and switching.
- QOS policies across enterprise for data, voice and video solutions.
- Must have experience with disaster recovery plans and related technologies.
- Ability to work a flexible schedule, available after hours and weekends as needed and willing to work on-call rotation
- Available to travel up to 25% of time.
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