On-Call Field Technicians - Desktop Support / Charlotte
RCC is looking for on-call technicians to assist with desktop/network install/decommission and Break/ Fix tickets within the Charlotte area. This work will be conducted during normal business hours at a government site.
Multiple openings! Various skill sets. Hours/Days vary.
These tickets might include the following:
- Desktop/Laptop/ VDI/ Monitor and peripheral installs
- Vendor Escorts
- Cable Infrastructure Patching
- Rack & Stack of network devices
- Decommission of network/server devices
- Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc.
- Power Disconnect
We are open to candidates who are entry to mid-level with certification in the IT Field or candidates with experience in cabling, data centers and/or Level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware/software support experience is a plus.
Solid communication and customer service skills.
Please see below for additional information.
Network Technician - Level 1 - Troubleshoot, operate and maintain equipment during field dispatches. Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install/swap out network equipment including switches and routers. Can read blueprints and drawings. Install, terminate, label and test cabling related to telecom circuit demarcation extensions.
Desktop Technician - Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers. Handles equipment moves with little or no supervision.