Hardware Support - onsite NJ

Lyndhurst, NJ

Full Time

Mid Level

MSK Lyndhurst NJ
Hardware Support

•   Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage )
o   Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
•   Monitoring experience
o   Setup and monitor alerts for hardware issues
•   Create tickets with respective vendors and resolve issues - end to end
o   SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
o   Less than 2 days to fix hardware issues
o   Availability on weekends for Sev1 issues

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Hardware Support - onsite NJ

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